Flex Equipment Warranty Policy

 

Warranty Policy

Flex Fitness Equipment (FLEX) has been a supplying equipment to retail,semi commercial and commercial clients for a number of years. Customers need to replace products based on the usage and wear and tear. This document forms the basis of this warranty policy.

The items we stock come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure.

It is the responsibility of the purchaser to ensure the product is suited to their needs and correct installation and maintenance procedures are followed. The purchaser also has a responsibility to ensure that further users or clients use and handle the products as intended.

We highly recommend that you perform regular equipment audits to ensure correct assembly and maintenance.

Products sold by FLEX are covered by a manufacturer's warranty for the structural integrity of the product, as long as the product is fit for purpose.

If your product turns out to be faulty or damaged, FLEX will repair, replace or refund the item unless ( but not limited to) :

  • The product not being used for its intended purpose
  • Normal wear and tear
  • Cosmetic wear and tear
  • Misuse
  • Incorrect installation
  • Incorrect Assembly
  • Improper Storage
  • Lack of a maintenance plan
  • A poor maintenance plan
  • Out of the warranty period
  • No proof of purchase

Our product range is constantly increasing, and new items are always added. If you cannot find your item / category, the item will by default have a 3month manufacturer's warranty.
Unless otherwise stated, all products have a 3month manufacturers warranty, from the date of invoice.

Warranty Claims
Claiming your warranty is easy and can be done in a few simple steps. Please ensure you have read and understood the warranty policy before lodging a claim.

False or Invalid Claims
An false or invalid claim is a claim that is lodged without fully understanding the warranty policy.False or invalid claims will incur a charge of $50 per claim and $89 if a call out is required. This is to allow for the time and labour involved in investigating the claim.

Example of false or invalid claims that will incur a fee:
A product that is out of warranty or where you do not have a valid receipt

  • Wear and tear on an item eg wear and tear from training on rubber flooring
  • Chips or scuffs to paintwork on a kettlebell after using it
  • A treadmill motor or belt that was never maintained
  • A spin bike used in a commercial gym where it is only suited to home or PT use
  • Wall balls smashed against a wall or the ground and not used correctly

Steps to claim:

 

Card image cap

 

Claim > Assessment > Testing > Outcome

  • To lodge a claim you will need the info below via the service request form on the website ( Claims will only be accepted via email or the service request form)
  • 1. Invoice number and date
  • 2. Name of the item and the issue
  • 3. Submit relevant photos and videos
  • 4. Your contact info

Please include all the relevant info. Any missing info will only add to delays in processing your claim.
Once all the info is received, an experienced service tech will review the claim.

Expected time frame
The outcome will vary based on the item. In some cases we have to contact the manufacturer or test the product.
If the issue is a clear manufacturing defect, your claim will be escalated.

Outcome
lf warranty claims will be reviewed by a senior manager in consultation with a service tech before a final decision is made. If you wish to dispute the outcome, we recommend you independent advice.

Products
Products covered by the warranty policy in this document are listed below. Additional information including warranty period, exclusions and maintenance requirements is also listed. 

Delivery and Assembly 

Where delivery and assembly is included in the installation through staff of sub contractors of Flex Fitness Equipment, the customer is responsible for checking the final install. Any issues must be reported immediately in writing. Flex Fitness Equipment is only responsible for assembly of the equipment.

We are not responsible for the maintenance of the equipment. It is the responsibility of the client to ensure the install is suitable for his/her purpose and that it will handle the weight loadings he/she wishes it to. It it the responsibility of the customer to ensure all enquipment is securely attached to the floor where necessary.

The client is also responsible for bolting down the equipment to ensure it is sturdy. This may be required in a commercial environment e.g. a personal training studio or a commercial gym. For example - If Flex Fitness equipment is required to deliver and install a rack or cage, the client is responsible for checking that the rig is dyna bolted to the floor and is sturdy enough for his/her requirements. Standard delivery and assembly terms and conditions will also apply.

Maintenance

Caution – for safe operation Always inspect equipment prior to operation. Look for loose bolts and frayed cables. Repair or replace any damaged or worn parts and tighten all loosened hardware. As part of Flex Fitness Equipment's normal installation and setup process, all bolts must be tightened and checked after the first 1-2 hours of initial usage and then periodically, un-tightened bolts and nuts may become loose, causing damage, which may void warranty and be dangerous to the user.

After using the equipment, always clean and wipe down the equipment. Perspiration that continuously settles on the frame and pads may cause rust or damage to the unit. Damage resulting from lack of proper maintenance will not be covered under warranty. All products sold by Flex Fitness Equipment must be maintained as per specifications in the maintenance / operations guide supplied by the manufacturer or as above. Failure to maintain and service equipment will result in the warranty being void.

Warranty Exclusions

1. Warranty is return to base unless otherwise stated. The product must be returned to our warehouse. All transport costs to the warehouse and back to the customer will be covered by the customer. 

2. Onsite service is only available in selected areas and will incur a callout fee of $89/hr. Refunds will not be offered except where Flex Fitness Equipment has failed to remedy the defect through repair or replacement. Onsite service is not available for products under $500

3. A Tax invoice as proof of purchase is required for all warranty claims.

4. Warranty only applies to the first owner. The warranty cannot be transferred to a second owner

5. This warranty extends to consumer use only and is void when the product is used for commercial, institutional, or hire use, except when the product is purchased for commercial use and a commercial warranty is issued. Service conditions apply to products sold to commercial and institutional facilities

6. Equipment must be used and stored indoors in a dry and dust free environment and warranty will be void if used/stored outdoors, in a garage, shed, under a patio or any outdoor environment.

7. The equipment must be serviced regularly at least once every year or as per the manufacturers specification for the warranty to be valid.

8. Our Lifetime Warranty policies guarantee the lifetime of the product on the market. Lifetime is considered to be 5 years unless otherwise stated specifically.

9. Damage occurred in transport, abuse, neglect, misapplication (e.g. a domestic product used in a commercial environment) or improper assembly of the product.

10. Cosmetic items including but not limited to plastics, grips, seats, paintwork. The warranty does not cover calls to correct installation of the equipment or to instruct owners of how to use the equipment.

11. Normal wear and tear. All warranty will be void if the product is used for purposes other than those intended. Where there is evidence that such activities have contributed to component failure will result in the warranty being voided. The Warranty does not cover pickup, delivery, or freight charges connected or relating to repairs.

12. The Buyer shall inspect and verify the goods on delivery and shall within three (3) days of delivery notify Flex Fitness Equipment in writing of any alleged defect, shortage in quantity, or damage upon checking the goods. No change of mind will be accepted.

Limitations of Warranty

The warranty does not apply to any part of a product that has been installed, altered, repaired, or misused in any way that, in the opinion of Flex Fitness Equipment, would affect the reliability or detracts from the performance of any part of the product, or is damaged as the result of use in a way or with equipment that had not been previously approved by Flex Fitness Equipment.

The warranty does not apply to any product or parts thereof where the serial number or the serial number of any of its parts has been altered, defaced, or removed.

The warranty does not cover damage or loss incurred in transportation of the product.

The warranty does not cover replacement or repair necessitated by loss or damage from any cause beyond the control of Flex Fitness Equipment, such as lightning or other natural and weather related events or wartime environments.

The warranty does not cover any labour involved in the removal and/or reinstallation of warranted equipment or parts on site, or any labour required to diagnose the necessity for repair or replacement.

The warranty excludes any responsibility by Flex Fitness Equipment for incidental or consequential damages arising from the use of the equipment or products, or for any inability to use them either separate from or in combination with any other equipment or products.

Weight Loadings 

Weight ratings are meant to be used as a general guide only. You must ensure you test the equipment for yourself. Weight loadings must never be exceeded. All fitness equipment is sold on an 'as is' basis and the specifications are only those supplied by the manufacturer. Flex Fitness Equipment does not manufacture any equipment and does not accept any liability for weight loadings.

Exclusive remedies 

Flex Fitness Equipment’s warranty, as stated, is in lieu of all other warranties, expressed, implied, or statutory, including those of merchantability and fitness for a particular purpose. The buyer shall pass on to any purchaser, lessee, or other user of Flex Fitness Equipment’s products, the aforementioned warranty, and shall indemnify and hold harmless Flex Fitness Equipment from any claims or liability of such purchaser, lessee, or user based upon allegations that the buyer, its agents, or employees have made additional warranties or representations as to product preference or use. The remedies provided herein are the buyer’s sole and exclusive remedies. Flex Fitness Equipment shall not be liable for any direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory.

PRODUCT WARRANTY

Category Type of Warranty Warranty Period DO NOT: Exclusions Maintenence Plan
           
Cardio          
Treadmills - OMA Manufacturing Fault 10 years Frame and Motor, 12m parts and labour • Do not use any form of Harsh Chemicals on
machine in an attempt to clean it.

• Over tighten any tension bolts		 • Cosmetic or surface damage

• Damages caused by unathorised
service technicians or repairmen

• Damage caused by incorrect
installation (unauthorised technician)		 • The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time
• To be cleaned using a dry cloth and PH neutral chemicals
• All repairs to be carried out by an authorised Flex Fitness
service technician.

Treadmills - Strength Master

Go30 
Treadmills 

Airmill Air Runner

Manufacturing Fault


Manufacturing Fault

 

Manufacturing Fault

10 years Frame and Motor
12months parts and labour

2 years Frame and Motor
12months parts and labour

5 years Frame
12months parts and labour

 • Do not use any form of Harsh Chemicals on
machine in an attempt to clean it.

• Over tighten any tension bolts		 • Cosmetic or surface damage

• Damages caused by unathorised
service technicians or repairmen

• Damage caused by incorrect
installation (unauthorised technician)		 • The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time
• To be cleaned using a dry cloth and PH neutral chemicals
• All repairs to be carried out by an authorised Flex Fitness
service technician.
Bikes & Recumbents Manufacturing Fault Frame: 2years
12months Parts and Electronics		 • Do not use any form of Harsh Chemicals on
machine in an attempt to clean it.

• Over tighten any tension bolts		 • Cosmetic or surface damage

• Damages caused by unathorised
service technicians or repairmen

• Damage caused by incorrect
installation (unauthorised technician)		 • The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time
• To be cleaned using a dry cloth and PH neutral chemicals
• All repairs to be carried out by an authorised Flex Fitness
service technician.
Upright Bikes Manufacturing Fault Frame: 2years
12months Parts and Electronics		 • Do not use any form of Harsh Chemicals on
machine in an attempt to clean it.

• Over tighten any tension bolts		 • Cosmetic or surface damage

• Damages caused by unathorised
service technicians or repairmen

• Damage caused by incorrect
installation (unauthorised technician)		 • The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time
• To be cleaned using a dry cloth and PH neutral chemicals
• All repairs to be carried out by an authorised Flex Fitness
service technician.
Spin Bikes Manufacturing Fault Frame: 2years
12months Parts and Electronics		 • Do not use any form of Harsh Chemicals on
machine in an attempt to clean it.

• Over tighten any tension bolts		 • Cosmetic or surface damage

• Damages caused by unathorised
service technicians or repairmen

• Damage caused by incorrect
installation (unauthorised technician)		 • The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time
• To be cleaned using a dry cloth and PH neutral chemicals
• All repairs to be carried out by an authorised Flex Fitness
service technician.
Air Bikes Manufacturing Fault 5 year frame, 1 year parts • Do not use any form of Harsh Chemicals on
machine in an attempt to clean it.

• Over tighten any tension bolts		 • Cosmetic or surface damage

• Damages caused by unathorised
service technicians or repairmen

• Damage caused by incorrect
installation (unauthorised technician)		 • The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time
• To be cleaned using a dry cloth and PH neutral chemicals
• All repairs to be carried out by an authorised Flex Fitness
service technician.
CrossTrainers Manufacturing Fault Frame: 5years
12months Parts and Electronics		 • Do not use any form of Harsh Chemicals on
machine in an attempt to clean it.

• Over tighten any tension bolts		 • Cosmetic or surface damage

• Damages caused by unathorised
service technicians or repairmen

• Damage caused by incorrect
installation (unauthorised technician)		 • The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time
• To be cleaned using a dry cloth and PH neutral chemicals
• All repairs to be carried out by an authorised Flex Fitness
service technician.
Rowers Manufacturing Fault Frame: 2years
12months Parts and Electronics		 • Do not use any form of Harsh Chemicals on
machine in an attempt to clean it.

• Over tighten any tension bolts		 • Cosmetic or surface damage

• Damages caused by unathorised
service technicians or repairmen

• Damage caused by incorrect
installation (unauthorised technician)		 • The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time
• To be cleaned using a dry cloth and PH neutral chemicals
• All repairs to be carried out by an authorised Flex Fitness
service technician.
Airmill Ski Ergs Manufacturing Fault 12months • Do not use any form of Harsh Chemicals on
machine in an attempt to clean it.

• Over tighten any tension bolts		 • Cosmetic or surface damage

• Damages caused by unathorised
service technicians or repairmen

• Damage caused by incorrect
installation (unauthorised technician)		 • The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time
• To be cleaned using a dry cloth and PH neutral chemicals
• All repairs to be carried out by an authorised Flex Fitness
service technician.
Go30 Range  Manufacturing Fault  12months frame and electronics ( Return to base)  • Do not use any form of Harsh Chemicals on
machine in an attempt to clean it.

• Over tighten any tension bolts		 • Cosmetic or surface damage

• Damages caused by unathorised
service technicians or repairmen

• Damage caused by incorrect
installation (unauthorised technician)		 • The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time

• To be cleaned using a dry cloth and PH neutral chemicals

• All repairs to be carried out by an authorised Flex Fitness
service technician.
Stength          
Bench Press Manufacturing Fault 12months frame , 6months upholstery • Allow sharp items near bench so as to not
damage upholstery

• Allow hard items to hit bench so as to not
chip powder coating

• Use harsh chemicals to clean any part of
bench		 • Normal wear and tear associated
with use, cosmetic or surface scratches

• Upholstery coming undone which is
considered normal wear and tear
(this can easily be repaired with a hot
glue gun or staple gun)		 • Remove sweat regularly with a clean dry cloth (microfibre is best to also
remove bacteria)

• Regularly check for signs of wear and tear and replace or repair as
necessary to prevent major damage.
Flat and Fid Benches Manufacturing Fault 12months frame , 6months upholstery • Allow sharp items near bench so as to not
damage upholstery

• Allow hard items to hit bench so as to not
chip powder coating

• Use harsh chemicals to clean any part of
bench		 • Normal wear and tear associated
with use, cosmetic or surface scratches

• Upholstery coming undone which is
considered normal wear and tear
(this can easily be repaired with a hot
glue gun or staple gun)		 • Remove sweat regularly with a clean dry cloth (microfibre is best to also
remove bacteria)

• Regularly check for signs of wear and tear and replace or repair as
necessary to prevent major damage.
           
Standard and Olympic Weights Manufacturing Fault 12months • Use outside or on any rough surface

• Use with any barbells that have a collar over
28mm or 50mm in diameter		 • Normal wear and tear associated with use, cosmetic or surface scratches • Avoid prolonged exposure to the elements.
Bumper plates Manufacturing Fault 12months • Use outside or on any rough surface

• Use on any surface without appropriate impact
absorbing flooring such as an Olympic Lifting
Platform.

• Use with any barbells that have a collar over
50mm in diameter		 • Normal wear and tear, surface scratches
cosmetic damage.

• Drying out or cracking due to
overexposure of UV rays.		 • Use a PH neutral detergent and wipe clean with a microfibre or lint free cloth

• Avoid prolonged exposure to the elements, however, if this is unavoidable apply
a rubber protectant.

• If the outside is beginning to look dry apply a rubber rejuvenator such as
Armorall or WD-40 and wipe clean with a lint free cloth.
Standard Bars Manufacturing Fault 12months      
Olympic Bars Manufacturing Fault 12 months • Use in Crossfit workouts

• Drop or hit the bars end cap

• Drop empty bar

• Load bar past load rating specified for that bar		 - Cosmetic damages, surface scratches
and rust (this is the responsibility of the
purchaser to maintain)

- The warranty for all Armortech bars is
conditional on appropriate maintenance.		 • Clean chalk regularly out of the knurling to prevent moisture build up and rust

• Maintain barbell with WD-40 applied via a dry cloth. The WD-40 will repel
moisture which will in turn prevent rust.
Specialized Olympic Bars Manufacturing Fault 2 years • Drop unevenly on any surface

• Drop or hit the bars end cap

• Drop empty bar

• Load bar past load rating specified for that bar
• Use any harsh chemicals in an attempt to clean
product.

• Store on the floor where it can be kicked or
bashed around

• Store in direct sunlight or overexpose to UV

• Use WD-40 at all		 • Cosmetic damages, surface scratches
and rust (appropriate care and
consideration for the barbell should avoid
this completely).

• Collars coming loose (this is due to
excessive overhead dropping or throwing
with no plates on it.

• Rust build up (this is due to a lack in
cleaning or moisture removal from bar
which is the sole responsibility of the
purchaser)		 • Regularly clean any chalk or debris out of the knurling

• Store in an appropriate racking system

• Do not drop barbell excessively without any bumper plates on it

• Apply a thin coat of White Lithium Grease into the collar every couple months
Klokov Bars Manufacturing Fault Limited lifetime • Use any harsh chemicals in an attempt to clean
product.

• Store on the floor where it can be kicked or
bashed around

• Store in direct sunlight or overexpose to UV

• Use WD-40 at all		 • Cosmetic damages, surface scratches
and rust (appropriate care and
consideration for the barbell should avoid
this completely).

• Collars coming loose (this is due to
excessive overhead dropping or throwing
with no plates on it.

• Rust build up (this is due to a lack in
cleaning or moisture removal from bar
which is the sole responsibility of the
purchaser)		 • Regularly clean any chalk or debris out of the knurling

• Store in an appropriate racking system

• Do not drop barbell excessively without any bumper plates on it

• Apply a thin coat of White Lithium Grease into the collar every couple months
           
Hex Dumbbells Manufacturing Fault 12months • Drop from overhead or height

• Throw the dumbbells with momentum

• Store in direct sunlight.

• Hit the dumbbells together with force

• Throw or drop onto hard surface		 • Dumbbell head becomes loose (this is a
result of constant dropping)

• Rubber head gets cut or chipped (another
cause by throwing or dropping repeatedly)

• Drying or cracking due to overexposure
to UV

- Normal wear and tear, surface scratches,
cosmetic damage.		 • Use a PH neutral detergent to clean dumbbell and wipe dry with a microfibre
or lint free cloth

• Apply WD-40 to handle and wipe clean to avoid moisture build up and rust

• Clean chalk out of the knurling regularly

• Do not store in direct sunlight however if this is unavoidable apply a rubber
protectant to rubber heads

• If drying becomes apparent apply a rubber rejuvenator such as Armorall or
WD-40
Kettle Bells Manufacturing Fault 12months • Throw or drop kettlebells against hard surfaces

• Bang kettlebells together

• Drop without controlled movement		 • Acids in sweat may cause slight rust over
time.

• Normal wear and tear, surface scratches
cosmetic damages		 • Store Armortech kettlebells on an appropriate kettlebell storage rack
(we recommend the Armortech 2 tier ketllebell rack)

• Clean using a PH neutral detergent and wipe clean with a lint free or microfibre
cloth

• Keep out of direct sunlight
           
Attachments Manufacturing Fault 12months      
Functional Trainers Manufacturing Fault Lifetime Frame, 2years cables and Pulleys • Clean with harsh chemicals
• Hit with hard or sharp objects as this will damage the powder coating		 • Damage to the paint from contact with a hard surface – this is considered wear and tear
• Loss of plastic protectors – this does not affect the structural integrity of the rack
• Normal wear and tear, cosmetic damages, surface scratches, chipping		 • Regularly wipe clean with a cloth, warm water and a PH Neutral detergent
• When moving the racks, it is recommended to remove all weights and items to minimize the risk of injury or damage
• Metal on metal contact will damage and chip the powder-coated surface
Home Gyms Manufacturing Fault 12months Frame. Pulleys and Cables, 6months Upholstery • Place weights on the upholstered sections this will damage the internal foam if left for extended periods of time.
• Clean with harsh chemicals		 • Damage from puncture of the upholstery from a sharp object
• Rust from non maintenance (cleaning is essential in a sweaty environment and the frame should be wiped down with
a penetrative lubricant such as WD40 after every 40 hours of use)		 • Clean the frame with a penetrative lubricant after every 40 hours of use and wipe dry (this will inhibit rust due to the sweat on the frame)
• Clean upholstered section with a PH neutral detergent
Power Cages and Squat Racks Manufacturing Fault Lifetime Frame, 12months Parts • Clean with harsh chemicals
• Hit with hard or sharp objects as this will damage the powder coating		 • Damage to the paint from contact with a hard surface – this is considered wear and tear
• Loss of plastic protectors – this does not affect the structural integrity of the rack
• Normal wear and tear, cosmetic damages, surface scratches, chipping		 • Regularly wipe clean with a cloth, warm water and a PH Neutral detergent
• When moving the racks, it is recommended to remove all weights and items to minimize the risk of injury or damage
• Metal on metal contact will damage and chip the powder-coated surface
Smith Machines Manufacturing Fault Lifetime Frame, 12months Parts • Clean with harsh chemicals
• Hit with hard or sharp objects as this will damage the powder coating		 • Damage to the paint from contact with a hard surface – this is considered wear and tear
• Loss of plastic protectors – this does not affect the structural integrity of the rack
• Normal wear and tear, cosmetic damages, surface scratches, chipping		 • Regularly wipe clean with a cloth, warm water and a PH Neutral detergent
• When moving the racks, it is recommended to remove all weights and items to minimize the risk of injury or damage
• Metal on metal contact will damage and chip the powder-coated surface
Single Station Machines Manufacturing Fault 12months • Clean with harsh chemicals
• Hit with hard or sharp objects as this will damage the powder coating		 • Damage to the paint from contact with a hard surface – this is considered wear and tear
• Loss of plastic protectors – this does not affect the structural integrity of the rack
• Normal wear and tear, cosmetic damages, surface scratches, chipping		 • Regularly wipe clean with a cloth, warm water and a PH Neutral detergent
• When moving the racks, it is recommended to remove all weights and items to minimize the risk of injury or damage
• Metal on metal contact will damage and chip the powder-coated surface
All Other Strength Equipment Manufacturing Fault 12months • Clean with harsh chemicals
• Hit with hard or sharp objects as this will damage the powder coating		 • Damage to the paint from contact with a hard surface – this is considered wear and tear
• Loss of plastic protectors – this does not affect the structural integrity of the rack
• Normal wear and tear, cosmetic damages, surface scratches, chipping		 • Regularly wipe clean with a cloth, warm water and a PH Neutral detergent
• When moving the racks, it is recommended to remove all weights and items to minimize the risk of injury or damage
• Metal on metal contact will damage and chip the powder-coated surface
           
Cross Training          
Battle Ropes & climbing Ropes Manufacturing Fault 6months • Fix the rope to a sharp or abrasive surface as this will wear out the nylon protective cover
• Use the ropes on an abrasive surface
• Mount using metal on metal components as friction will cause damage over time		 • Normal wear and tear, cosmetic damages, surface scratches
• Screws falling out: This does not affect the core purpose of the ropes. If this occurs, we will dispatch you the parts with simple instructions required to replace the screw.
• The need to repair the Battle rope grip ends is not considered a manufacturing fault as it can be easily rectified and will not affect the life or use of the rope.		 The ends of each rope are sealed and covered in a plastic coating. In some cases, due to heavy use the plastic coating can become dislodged which can easily be rectified by reinserting the coating onto the rope and affixing the hose clamp provided onto the top of the plastic coating. Secure the clamp and cover with electrical tape.
• Check the hanging components regularly for any signs of wear and tear and replace as necessary to minimize risk of injury or further damages
• Use only with the Armortech anchor point
Sand Bags and Bulgarian Bags Manufacturing Fault 6months

•Slam or throw the bags

•Drag the bags 

•Use on an abrasive surface

 • Normal wear and tear, cosmetic damages, surface scratches,
chipping		 • Bulgarian Bags are not designed to be used on any abrasive surfaces as this will wear
the vinyl on the seams and cause the ball to fail. We recommend using the wall
balls with our wall ball targets or on a wall surface that has been painted to give it
a smooth non-abrasive finish.
• Regularly wipe clean with warm water and PH Neutral detergent, wipe dry
Medicine Balls Manufacturing Fault 6months • Use for slam ball drills
• Use on rigid and abrasive surfaces, as this will cause the outer cover to degrade		 - Splitting of the ball - caused by slamming the ball over time
• Normal wear and tear, cosmetic damages, surface scratches		 -Wipe clean using a PH Neutral detergent, and wipe dry with a lint free cloth
• It is recommended to use Medicine Balls on surfaces such as gym tiles, EVA jigsaw mats, stall mats or turf. Do not use on rigid and abrasive surfaces, as this will cause the outer cover to degrade and significantly shorten the life of the product.

Wall Balls

V2 HD Range

 

 Manufacturing Fault

3 months

6 months

 • Slam the ball
• Use on an abrasive surface		 • Normal wear and tear, cosmetic damages, surface scratches,
chipping		 • Wall Balls are not designed to be used on any abrasive surfaces as this will wear
the vinyl on the seams and cause the ball to fail. We recommend using the wall
balls with our wall ball targets or on a wall surface that has been painted to give it
a smooth non-abrasive finish.
• Regularly wipe clean with warm water and PH Neutral detergent, wipe dry
Slam Balls Manufacturing Fault 6 months • Slam on sharp surfaces
• Slam directly on the valve side
• Use on abrasive or uneven surfaces		 • Valve failure
• Puncture from a sharp object
• Normal wear and tear, cosmetic damages, surface scratches		 • Slam Balls have been designed for slamming use on suitable surfaces such as
gym tiles, EVA jigsaw mats, stall mats or turf
• Wipe clean with a PH Neutral detergent and wipe dry
• Regularly check for signs of damage and replace as necessary
Weight Vests Manufacturing Fault 6months
• Use on an abrasive surface		 • Normal wear and tear, cosmetic damages, surface scratches,
chipping		 • Vests are not designed to be used on any abrasive surfaces as this will wear
the vinyl on the seams and cause the ball to fail. We recommend using the wall
balls with our wall ball targets or on a wall surface that has been painted to give it
a smooth non-abrasive finish.
• Regularly wipe clean with warm water and PH Neutral detergent, wipe dry
Hammers Manufacturing Fault 12months • Strike against a hard surface - the hammers are designed to be used on a tyre or
rubber surface
• Throw or drop from overhead or a height		 • Normal wear and tear, cosmetic damages, surface scratches,
chipping		 • Regularly check the hammer for any damages before each use to minimize
risk of injury
Plyometric Boxes - Foam Manufacturing Fault 6months • Use sharp objects such as jewelry or sharp nails as this may damage the cover
• Drag on abrasive surfaces		 • Normal wear and tear, cosmetic damages, surface scratches • Regularly wipe clean using a PH Neutral detergent, and wipe dry with a lint
free cloth
Plyometric Boxes - Wood Manufacturing Fault 12months • Drag the boxes on the floor when transporting around the studio • Normal wear and tear, cosmetic damages, surface scratches • Regularly wipe clean using a PH Neutral detergent, and wipe dry with a lint
free cloth
• Check screws and surface for signs of wear and tear and maintain or replace
as necessary
Plyometric Boxes - Steel Manufacturing Fault 12months • Drag the boxes on the floor when transporting around the studio
as this will cause the feet to come off		 Rubber surface adhesion: This is considered wear and tear,
as often the motion of jumping on the box (or otherwise,
over time) will cause dirt and dust to get caught in the foam
and dislodge from the frame. If this occurs, we can
provide you with Quick Grip glue to fix the issue.
• Normal wear and tear, cosmetic damages, surface scratches		 Regularly wipe clean using a PH Neutral detergent, and wipe dry with a lint
free cloth
• Regularly check the rubber surface, as apply Quick Grip glue as required
           
Flooring          
Rubber Flooring Manufacturing Fault 12months • Clean with harsh chemicals
• Incorrectly install
• Use incorrect chemicals, pesticides or herbicides
• Use incorrect cleaning methods
• Store or place any heavy or sharp items on the mat as this may cause a
permanent indentation on the surface
• Bend or fold the mat		 • Burns, cuts, accidents, vandalism, abuse, negligence, sweat
• Abrasions/indentations due to use of inappropriate footwear
or sports equipment
• Minor sizing variances caused by natural temperature
variance in EVA foams
• Normal wear and tear, cosmetic damages, surface scratches		 • The tiles are bound with a Non-Toxic MDI (Polyurethane) binder for your safety
and tested and approved to ASISO9239.1-2003 Part 1 to meet the BCA
(Building code of Australia) requirements.
• High traffic areas are more susceptible to wear and tear and therefore need more
attention when it comes to maintenance
• Clean mats with a vacuum cleaner and finish with warm water,
damp mop/cloth using a PH-neutral detergent solution.
EVA Flooring Manufacturing Fault 12months • Clean with harsh chemicals
• Incorrectly install
• Use incorrect chemicals, pesticides or herbicides
• Use incorrect cleaning methods
• Store or place any heavy or sharp items on the mat as this may cause a permanent
indentation on the surface
• Bend or fold the mat		 • Burns, cuts, accidents, vandalism, abuse, negligence, sweat
• Abrasions/indentations due to use of inappropriate footwear
or sports equipment
• Minor sizing variances caused by natural temperature
variance in EVA foams
• Normal wear and tear, cosmetic damages, surface scratches		 • Due to the density and material of the Jigsaw mat, it may expand or contract
slightly in areas with temperature variance or radiant heat source.
This will not affect the safety or functionality of the mat but it will cause slight
permanent change to the size of the mat over time. This will be more evident in the
thinner mats such as the 20mm models. This may affect you later down the track
when adding new mats due to slight size variation in the jigsaw pattern.
• Clean mats with a warm water, damp mop/cloth using a PH neutral disinfectant.
• It is recommended that shoes not be worn on the mats as the rubber on the shoes
will scratch and scuff the surface of the mat and cause cosmetic damage,
sharp toenails can often scratch the surface as well.
Astro Turf Manufacturing Fault 12months • Use a sled which has scratched or damaged feet
• Drop sharp items onto the track
• Use abrasive materials on the track
• Clean with harsh chemicals, herbicides or pesticides		 • Wearing out of the turf’s fibres is considered wear and tear -
you will need to regularly maintain by vacuuming (if indoor) or
hosing down with water (if outdoor)
• Abrasions due to use of inappropriate footwear or sports
equipment
• Uses of in-fill products of an incorrect grade or level
• Use of incorrect cleaning methods
• Damages caused by incorrect installation
• Normal wear and tear, cosmetic damages, surface scratches		 • If used indoors: Spray with a PH Neutral detergent, allow to dry and vacuum
regularly
Artificial Grass Manufacturing Fault 5years • Does not cover repairs made by any other party.
• It does not apply if the defect is caused by abuse, accident, negligence, cuts, burns and/or vandalism.		 • Warranties do not cover normal wear and tear, failure of the sub-base, improper design, abrasion or wear caused by incorrect installation or an incorrect sub-base, the use of fill-in products of an incorrect level or grade, use of improper cleaning methods, use of inappropriate sports equipment or footwear and use of incorrect pesticides, chemicals or herbicides.
• The warranty on artificial grass excludes soil erosion and water.		 • Spray with a PH Neutral detergent, wash or hose with water regularly
           
Accessories          
Boxing Bags and Stands Manufacturing Fault 12months • Use with sharp objects such as weapons, jewelry or sharp nails
• Clean with harsh chemicals
• Use with a rigid tie down to affix the base of the punch bag to floor		 • Normal wear and tear, cosmetic damages, surface scratches • Clean with a damp cloth using PH Neutral detergent and wipe dry
• It is recommended that punch bags be used with protective hand gear
• If tying down the base of the bag to the floor, use an elasticated band or strap
• Regularly check for wear as tear as metal components will naturally degrade over
time due to friction, and replace as necessary
• Spare parts are available for purchase
• Apply leather conditioning treatment to leather as necessary to avoid drying out
the leather
Resistence bands/Power Bands Manufacturing Fault 6months • Mount the bands on sharp or abrasive anchor points as this will cut the surface
• Allow contact with direct metal or sharp objects		 • Breakages from sharp or abrasive surfaces
• Normal wear and tear, cosmetic damages, surface scratches		 • Regularly check the bands for any signs of tear before every use to avoid injuries
, and replace the bands as necessary
Gloves, Pads, Mitts Manufacturing Fault 12months • Store when damp
• Store for long periods in direct sunlight
• Strike against abrasive materials		 • Normal wear and tear, cosmetic damages, surface scratches,
chipping		 • Clean with a damp cloth using PH Neutral detergent and wipe dry
• Cold hand wash and drip dry
 
Gym rings Manufacturing Fault 12months • Store when wet • Clean with harsh chemicals
• Store with heavy or sharp items on top as this may cause damage to the products		 • Normal wear and tear, cosmetic damages, surface scratches • Clean with a damp cloth using a PH Neutral detergent and wipe dry
• Regularly check for signs of wear and tear and replace as necessary
Gym Timers Manufacturing Fault 12months - Drop
- Submerge in Water		 • Damage due to electrical surge or to the power adapter
• Damage to the outer casing will void the warranty
• Normal wear and tear, cosmetic damages, surface scratches, chipping		 • Do not drop or submerge in water
• Regularly clean with a PH neutral solution and wipe dry
Foam Rollers Manufacturing Fault 12months • Use sharp objects such as jewellery or sharp nails as this may damage the product
• Drag on abrasive surfaces		 • Normal wear and tear, cosmetic damages, surface scratches • Wipe clean with warm water and a PH neutral detergent, and wipe dry
Mats ( Yoga ) Manufacturing Fault 6months • Clean with harsh chemicals
• Store in direct sunlight
• Store when wet
• Store or place any heavy or sharp items on the mat as this may affect the surface or
foam structure underneath
• Use with sharp objects such as jewelry or sharp nails		 • Abrasions/indentations due to use of inappropriate footwear
or sports equipment
• Normal wear and tear, cosmetic damages, surface scratches		 • Regularly wipe clean with a damp cloth/mop using a PH neutral disinfectant,
and wipe dry
• Do not store in direct sunlight
• Do not store or place any heavy or sharp items on the mat; as this may affect the
surface or foam structure underneath.
• The XPE foam has water resistant characteristics, however do not leave or store
the mats in a wet area for a prolonged time. If your mats are exposed to water,
dry them as soon as possible. This will prevent mold or unnecessary damage
to your mats.
• The mats can easily be cleaned using a vacuum cleaner, finished
with a damp mop using a PH Neutral detergent solution and should be done so every time after use.
All Other Accessories Manufacturing Fault 3months • Use with sharp objects such as weapons, jewelry or sharp nails
• Clean with harsh chemicals		 • Normal wear and tear, cosmetic damages, surface scratches,
chipping		 • Do not drop or submerge in water
• Regularly clean with a PH neutral solution and wipe dry
           
Rigs          
Rigs Manufacturing Fault Lifetime frame • Clean with harsh chemicals
• Hit with hard or sharp objects as this will damage the powder coating		 • Usage of Armortech Rig products within 10kms of coastal areas will have limited warranty as natural salt and coastal conditions speed up the natural wear and tear of the products
• All custom fabrications are warranted against structural faults under the normal warranty policy, however custom fabrication cannot be returned or refunded as it is manufactured specifically for the custom frame setup and cannot be reused or on-sold.
• Normal wear and tear, cosmetic damages, surface scratches, chipping		 • Powder coating is designed to be used indoors and if placed outdoors or in contact with moisture for prolonged periods of time the material may develop surface rust.
• It is the responsibility of the user to maintain through cleaning with a penetrative lubricant such as WD-40 and wiped clean with a dry cloth.
Rig Attachments Manufacturing Fault 12months • Clean with harsh chemicals
• Hit with hard or sharp objects as this will damage the powder coating		 • Usage of Armortech Rig products within 10kms of coastal areas will have limited warranty as natural salt and coastal conditions speed up the natural wear and tear of the products
• All custom fabrications are warranted against structural faults under the normal warranty policy, however custom fabrication cannot be returned or refunded as it is manufactured specifically for the custom frame setup and cannot be reused or on-sold.
• Normal wear and tear, cosmetic damages, surface scratches, chipping		 • Powder coating is designed to be used indoors and if placed outdoors or in contact with moisture for prolonged periods of time the material may develop surface rust.
• It is the responsibility of the user to maintain through cleaning with a penetrative lubricant such as WD-40 and wiped clean with a dry cloth.
           
Commercial Series Manufacturing Fault Lifetime Frame, 12months Upholstery • Clean with harsh chemicals
• Hit with hard or sharp objects as this will damage the powder coating
• Allow sharp objects near the bench as this may cut the upholstery		 • Usage of Armortech Rig products within 10kms of coastal areas will have limited warranty as natural salt and coastal conditions speed up the wear and tear of the products
• All custom fabrications are warranted against structural faults under the normal warranty policy, however custom fabrication cannot be returned or refunded as it is manufactured specifically for the custom frame setup and cannot be reused or on-sold.
• Normal wear and tear, cosmetic damages, surface scratches, chipping
• Upholstery coming loose/detaching: this is considered wear and tear and can be simply be reattached with a hot glue
gun, upholstery/vinyl glue or a staple gun		 • Powder coating is designed to be used indoors and if placed outdoors or in contact with moisture for prolonged periods of time the material may develop surface rust.
• It is the responsibility of the user to maintain through cleaning with a penetrative lubricant such as WD-40 and wiped clean with a dry cloth.
           
           
Assault Bike  Manufacturing Fault  See Manufacturers website      
Concept2  Manufacturing Fault  See Manufacturers website      
Bodyworks Manufacturing Fault See Manufacturers website      
Punch Manufacturing Fault See Manufacturers website      
Rocktape Manufacturing Fault See Manufacturers website      
Sting Manufacturing Fault See Manufacturers website      
All Other Brands Manufacturing Fault See Manufacturers website      
See Manufacturers website